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FAQ

Frequently Asked Questions

Everything you need to know so you can use Askademic like a pro

Can I reschedule/cancel a class?

Yes! You can cancel your class or reschedule it before 12 hours 

How do I contact my tutor?

You can contact teachers through us or you can send them a message from their profiles.

What subjects do you offer tutoring in?

We offer tutoring in English, Frech, Spanish, Math, and Chemistry for now. 

Can I book a class for more than 30 minutes?

We only have 30 minutes of live classes for now.

Who are the tutors?

All our tutors are real teachers who have teaching jobs or teaching experience.

Do online schools offer the same student support services as traditional schools?

Online tutoring is more flexible than traditional tutoring, the self-paced nature of online tutoring helps you manage your learning in a much better way.

What technical skills do online students need?

Students don’t need any technical skills to access our classes. Your class is one click away from you.

Is our tutoring one-to-one or with a group?

All sessions are one-to-one there will be only you and your tutor in the live chat.

Is online education as effective as face-to-face instruction?

Online education is also a face-to-face instruction. 

Will the teachers extend the time of the session for questions at the end?

The class is 30 minutes long, the teachers might extend several minutes for you. 

Can I work with the same tutor again?

Absolutely! You can book the same tutor over and over.

What happens with my unused classes?

If your plan has 5 classes/ for one week, and you only used 3 classes in that week period then the 2 classes left are no longer available. In memberships, you have days and a number of classes.

Are tutors available in other languages besides English?

Yes, you can always look at each teacher’s Specialty. Some teachers can be a tutor for more than one subject.

How does Askademic.com work?

Askademic offers online classes on demand. You pick the tutor you want, pick the date and time then you go live with the tutor. 

As a student, what can I expect from my tutoring sessions?

In Askademic we believe in continuity, meaning we encourage students to take more than one or two classes to get the result they want.

Can I review my previous sessions?

For only monthly and quarterly memberships.

What are the technology requirements?

You only need an internet connection, Microphones and cameras are not required for students unless if you want to.

Can I change a tutor at any time?

Yes, before your class starts at least 12 hours, you can either cancel or change your tutor.

How do I know if online education is right for me?

Online tutoring is perfect for everyone since we live in a digital world now. The online tutoring is opening the world for you, connect you with teachers you would never meet them in the real world.

Do I get a refund if I cancel a class?

Yes, if you cancel your class before 12 hours you are eligible for a refund but if you cancel it after 12 hours, the refund is no longer eligible